All orders require a 50% deposit to be released into production.  The balance is due upon delivery of all orders.  Final payment prior to shipping will eliminate COD collect charges.  Deposits are non-refundable.

 

Lead Times

Aspen shutters ships all standers orders within 4 weeks from the time all production requirements are met.  Orders with customer colors or other specialty materials will take longer, with lead time dependent on the custom variables.

 

Productions Requirements

In addition to the 50% deposit required for orders to be released to the production department, a completed order form or quote/order from our installer is necessary;  If order forms are incomplete (missing color, frame type, installation type, color approvals, etc.) the order cannot be released into production.

 

Warranty

Aspen Shutters warrants that all plantation shutters properly installed in residential dwellings will be free from defects in material and workmanship for the lifetime of the original purchaser.

The obligation of Aspen Shutters is limited to repair or replacement of any part of the shutter, including the paint and installation, found to be defective in workmanship or materials, without charge to the customer.

To obtain warranty service, contact Aspen Shutters directly at the address and phone number in the Contact section.

This warranty does not include any conditions resulting from damages caused by accidents, alterations, misuse, abuse, motorized devices, ordinary usage or failure to follow instructions with respect to measurement, installation, cleaning or maintenance.

In no event shall Aspen Shutters be liable or responsible for incidental or consequential damages of or any other direct or indirect damage, loss, cost expense or fee.

Aspen Shutters does not warrant against louver warping in louvers over 36” wide.

Aspen shutters does not warrant against tile warping in panels over 72” tall that do not contain a divider panel.